Thomas Cook Announcement

Following the recent news regarding Thomas Cook going into administration, please be reassured that any funds you may have on a prepaid card product you have previously bought from them are not affected.

Firstly, and most importantly your funds are safe. The funds on your card are not held by Thomas Cook, but by Wirecard Card Solutions Limited (Wirecard) as the Issuer of your Prepaid card. The funds are held by Wirecard at a regulated credit institution which is completely separate to the Thomas Cook business. Any change in Thomas Cook’s business position or operating circumstances will not have an impact on you being able to access your funds as you do today and they will not be used by Thomas Cook or Wirecard Card Solutions Limited for any other purpose.

1. Is my money safe now Thomas Cook has gone into administration?

Yes, your funds are safe and you can continue to access your funds as normal. Your funds are not held by Thomas Cook, but by Wirecard Card Solutions Limited (Wirecard) as the Issuer of your Thomas Cook Cash Passport/Lyk Card.

2. Should I withdraw all the money on my Thomas Cook Cash Passport/Lyk card following news of Thomas Cook collapse?

There is no need to withdraw your funds as your money is not held by Thomas Cook, but by Wirecard Card Solutions Limited (Wirecard) as the Issuer of your Thomas Cook Cash Passport/Lyk Card.

3. Can I continue to use my Thomas Cook Cash Passport/Lyk card?

The use of your card is not affected following the result of Thomas Cook going into administration. You can continue to use your card to make purchases and access funds from ATMs. Unfortunately, card servicing via their branch network has been removed, but should you need any further assistance, please call the number on the back of your card.

4. How can I cash my card out?

There is no need to cash out the funds on your card, as your money is completely separate to the Thomas Cook business and held by Wirecard Card Solutions Limited (Wirecard). As such, you can continue to use your card as you intended.

If you still wish to withdraw your funds, you can spend as normal at merchants or withdraw cash from an ATM.

Quick links

Log-in to Lyk My Account

Log-in to Thomas Cook Cash Passport Multi-currency My Account

Log-in to Thomas Cook Cash Passport Single-currency My Account