Online terms & conditions
Online Terms and Conditions means the “Website Terms and Conditions of Supply” and the “Website Terms and Conditions”.
WEBSITE TERMS AND CONDITIONS OF SUPPLY
WHO WE ARE
This Service is provided by Mastercard Prepaid Management Services Limited, registered in England and Wales under company registration number 05429739, whose registered office is at Access House, Cygnet Road, Hampton, Peterborough, PE7 8FJ, England, with VAT registration number: 108215740.
The Service is only available to UK residents aged eighteen (18) years or over, who hold a valid credit or debit card that is issued in the United Kingdom with a United Kingdom billing address.
These Website Terms and Conditions of Supply (“Terms and Conditions”) explain how the Service works, our obligations to you and also your obligations to us.
In these Terms and Conditions
Card: means Cash Passport card, issued by Wirecard Card Solutions Limited, and “Cash Passport Card” shall have a corresponding meaning.
online: means access to the Service through the Website.
Personal Information: means the information that we collect through the internet, when we provide you with the Service, including any application form, correspondence, emails, telephone calls and the credit or debit card transactions.
Service: means those services set out below.
Website: means the internet site through which you have accessed the Service.
we, us, our, Card Services: means Mastercard Prepaid Management Services Limited.
working day: means Monday to Friday 09.00 to 17.00, excluding Bank and Public Holidays in the UK.
you, your: means the purchaser of Cash Passport Card.
This Service is provided by us online. Any orders placed are subject to the minimum of £50 per order and the maximum total balance (in all currencies) is £5,000. To protect against fraud, we may apply certain limits to the total value that may be ordered by you or from your billing address. We also reserve the right to decline or cancel any order if these limits are breached and in this event we will notify you accordingly. Payment will only be accepted in Sterling.
Please note that the Cash Passport Card is issued by Wirecard Card Solutions Limited, and the resulting legal contract is between you and Wirecard Card Solutions Limited only and is subject to the Card Terms and Conditions.
For a copy of the Card Terms and Conditions, please click here.
The Card Terms and Conditions will be provided with the Card, upon delivery. Please read the Card Terms and Conditions carefully when you receive your Card. By purchasing or requesting a Card, you agree to be bound by the Card Terms and Conditions.
When placing an order, we will require evidence of your identity and your residential address. To verify your identity and address, we will carry out checks on you electronically.
To apply for a Card you must be at least 18 years old and a UK resident, who hold a valid credit or debit card that is issued in the United Kingdom with a United Kingdom billing address. To comply with Anti Money Laundering regulations we will require evidence of your identity and your residential address. To do this we will carry out checks on you electronically and /or we may request additional documentary evidence. If we are unable to verify your identity we will be unable to provide you with a Card.
We reserve the right to refuse your application at our sole discretion.
Once your application has been successfully processed your Card will be sent to you by 1st class Royal Mail and should arrive within five (5) business days from receipt of our confirmation email*. If you have not received your Card after ten (10) days, please call Card Services on 0800 260 0356 (7 days a week, 24 hours a day, including UK Bank and Public Holidays).
* Five (5) business day delivery cannot be guaranteed to certain remote locations in the UK.
All credit and debit card holders are subject to validation checks and authorisation by their card issuer. If the issuer of your payment card refuses to authorise payment, your order will not be accepted.
3D Secure is a payment verification protocol (branded as 'Mastercard® Secure Code' and 'Verified by Visa'), used by major credit and debit card companies to prevent payment card fraud. Depending on the card issuer, 3D Secure is an opt-out option or a required service for using the payment card to make internet purchases. Cards registered with 3D Secure require the user to enter a Personal Identification Number (PIN). This is not the same PIN code that is issued with the payment card. 3D Secure verifies the payment card details provided by you. The system is completely automated and we do not store any of the data provided by the 3D Secure system.
When you buy a Card online, it must be activated before use. To activate your Card after you receive it, please call Card Services on 0800 056 0572, from the UK (7 days a week, 24 hours a day, including UK Bank and Public Holidays), at which time you will be taken through the Identification and Verification process for security purposes.
Confirmation of Order
When you place an order online, we recommend that you print off a copy of the order confirmation screen that contains details of your order number and confirmation of the purchase(s) you have made. You will also be sent an email confirmation of the order to the email address that you provide.
The entry on your credit or debit card statement will appear as “Mastercard Prepaid Management Services Limited”. If there is any discrepancy on your card or bank statements, please contact your payment card issuer and us immediately.
Please note that your credit card issuer/provider may charge a “cash handling fee”, and you should check your credit card agreement with your provider for more information. Any additional charge will not appear on your order total but will appear on your credit card statement as such additional charge will be retained by your credit card issuer/provider.
You have a legal right to cancel your Card up to 14 days after you have received confirmation of your purchase, without being charged a cash out fee – this 14 day period is known as the “Cooling-Off Period”. If your Card is cancelled, we will block your Card immediately so it cannot be used and you should also ensure that you destroy your Card (and any additional card, if applicable). You can cancel your Card by calling Card Services. Once Card Services have received your cancellation notice, we will process your request for cancellation. The refund of the funds remaining on your Card shall be in accordance with the Card Terms and Conditions, and be paid to a bank or building society account in your name in your country of residence and within thirty (30) days of your cancellation request. You will not be entitled to a refund of money you have already spent on transactions authorised or pending, or any fees for use of the Card before the Card is cancelled. The foreign exchange rate used at the time the refund takes place may not be the foreign exchange rate used when the Card was initially loaded.
Replacements and Returns
If you do not receive your order because of a fault on our part or it is incorrect, we will send you a replacement. If you have not received your order, are travelling imminently and need the delivery as a matter of urgency, we will try to make alternative delivery arrangements. This delivery service will be provided at our cost where the delay in delivery or any error is our fault. If the delay is not our fault, we reserve the right to make an additional charge.
If we need to contact you, we will use the email address or any of the other contact details provided by you.
Contacting us by phone
If you are having difficulties in placing your order for a Cash Passport Card please call 0800 260 0356 (7 days a week, 24 hours a day, including UK Bank and Public Holidays). For your security and to ensure the quality of our Service to you, calls to us are recorded and may be monitored.
Contacting us by email
You can contact us by email at firstname.lastname@example.org.
If you have purchased your card or a service from us online and you are not happy with the product or service provided and feel that we cannot resolve your issue, please visit our Complaints Procedure page at https://thomascook.cashpassport.com/complaints-procedure/ for more information.
You may also use the Online Dispute Resolution service if you are an EU resident and have a complaint about a product or service purchased from us online. The ODR website can be found at http://ec.europa.eu/consumers/odr/. As the ODR service will ultimately re-direct your complaint to the UK Financial Ombudsman Service, you may prefer to contact us or the Financial Ombudsman Service directly in the first instance.
Privacy and Security
Limiting Our Liability – (this is important and you should read this section carefully)
All content and services on or available through the Website are provided on an "as is" basis and we do not make any representation or give any warranty in respect of the Website or its content. In particular, we do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on the Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by holiday or business travellers and should not be used for speculation or investment. These information services and other content of the Website are not intended to amount to advice on which reliance should be placed. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. In addition, we give no assurances that you will receive the services for which you register.
We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:
- Any failure on the part of the Royal Mail, or any other company through whom we send your order, to deliver on time.
- Loss of information or unauthorised use of data arising as a result of you using encryption systems below our recommended level.
- Any failure by you to provide us with correct information when you order.
- If we are unable to perform any of our obligations to you due to failure of any technical systems or by reason of any incompatibility or security issues with your computer or device or for any other reasons beyond our reasonable control including, amongst other things, war, terrorism, government action, natural disaster, and industrial dispute.
- Any damage to your computer equipment as a result of using the Website or the Service.
- Any indirect or consequential losses, claims or damages suffered by you or incurred from your use or delay or inability to use the Website or the Service however caused.
Our maximum liability to you in respect of each use of the Service for a Cash Passport order shall be to refund the purchase price of that order and be limited to a sum equal to the total purchase price of the Cash Passport order.
The disclaimers and limitations of liability in these Online Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Mastercard Prepaid Management Services Limited or any of its employees or agents or for fraud. If any provisions of these Online Terms and Conditions including any disclaimers and limitations is found to be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.
These Terms and Conditions shall be read and interpreted in accordance with the laws of England and Wales. Any dispute arising from the use of the Service shall be resolved exclusively in the English Courts.
If you are having difficulties placing your order or wish to change your order after you have clicked “Submit”, please contact the Help Desk on 0800 260 0356 (7 days a week, 24 hours a day, including UK Bank and Public Holidays).
If you think we have made a mistake in your order, your order has not arrived after ten (10) days, you wish to activate your Cash Passport, have a general enquiry about your order, or you require information about your Personal Information, please contact Card Services on 0800 260 0356 (7 days a week, 24 hours a day, including UK Bank and Public Holidays).
If you are dissatisfied with the standard of service you receive or your complaint is not resolved to your satisfaction, please contact our Service Quality Team by email at Prepaidmgmt_Globalcomplaints@mastercard.com or write to us at Service Quality, Access House, Cygnet Road, Hampton, Peterborough, PE7 8FJ, England.
WEBSITE TERMS AND CONDITIONS
This website thomascook.cashpassport.com ("Website") is operated by Mastercard Prepaid Management Services Limited on behalf of itself and its holding companies, subsidiaries and affiliates (together "Mastercard Prepaid Management Services Limited", or "us", or "our"). Access to the Website is provided only in accordance with the following terms and conditions ("Website Terms and Conditions"). By using the Website, you indicate that you accept the Website Terms and Conditions and that you agree to abide by them. If you do not agree to the Website Terms and Conditions, please refrain from using the Website.
Copyright in works contained in the Website, including but not limited to all software, design, text, sound recordings and images, are owned, or licensed, except as otherwise expressly stated, by us. You may access the Website for your own use of the facilities offered. You may not otherwise copy, transmit, display, perform, distribute (for compensation or otherwise), license, alter, store or otherwise use the Website or any of its components. You may, however, print off copies and may download extracts of any page from the Website for your personal reference. You must not modify the paper or digital copies of any Website content you have printed or downloaded in any way, and you must not use any images, sound recordings, animations and video sequences separately from any accompanying text. At no point are you permitted to use any Website content for commercial purposes without our prior written consent. If you print off, copy or download any part of the Website in breach of these Website Terms and Conditions, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the Website you have made. Linking to the Website (whether to the homepage or otherwise and including framing) is permitted only with our prior written consent.
Cash Passport is a registered trademark of Mastercard Prepaid Management Services Limited, an indirect fully owned subsidiary of Mastercard International Incorporated. Other featured words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.
Web Content and Materials
The information, materials and services contained in the Website are subject to change from time to time without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to our final determination and acceptance. We may discontinue or make changes in the information, products or services described herein at any time. Any dated information is published as of its date only, and we do not undertake any obligation or responsibility to update or amend any such information. Furthermore, by offering information, products or services via the Website, no solicitation is made by us to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by law.
Links to Other Sites
Exclusion of Liability
All content and services on or available through this Website are provided on an "as is" basis and we do not make any representation or give any warranty in respect of the Website or its content. In particular, we do not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on this Website. Moreover, but without limiting the exclusion, the information services on the Website are intended for use by holiday or business travellers or by individuals or companies seeking to make payments abroad in foreign currencies, and should not be used for speculation or investment. In addition, we give no assurances that you will receive the services for which you register.
Except in relation to any agreement entered into between you and Mastercard Prepaid Management Services Limited relating to services or goods offered through the Website (which will be governed by the terms for those services or goods), we will not be liable for any damages (including, without limitation, loss of profit or loss of use) arising out of your use or delay or inability to use the Website, its content or any link to another website, or otherwise arising out of the Website, arising in contract, tort (including negligence) or otherwise except in the case of our fraudulent misrepresentation or death or personal injury caused by our negligence.
Viruses, Hacking and other Offences
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
We may terminate your access and use of any part of the Website at any time, without notice, if you are in breach of any of the Website Terms and Conditions or for any other reason. We reserve the right to cease operating the Website at any time without notice.
ONLINE TERMS AND CONDITIONS – GENERAL PROVISIONS
These Online Terms and Conditions shall be read and interpreted in accordance with the laws of England and Wales. Any dispute, which cannot be resolved between you and us, shall be resolved in the English courts.
Transferring Our Rights
We may assign our rights and benefits under these Online Terms and Conditions at any time, which will not affect your legal rights.
Third Party Rights
Nothing in these Online Terms and Conditions will confer on any third party any benefit or the right to enforce any term under the Contract (Rights of Third Parties Act 1999).
Alteration of Terms
We may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If we revise these Online Terms and Conditions, we will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes we make, as they are binding on you. By using the Website or the Service or by placing orders after we have changed these Online Terms and Conditions, you will be accepting the changes.
These Online Terms and Conditions were last updated on 20 February 2013.
Mastercard Prepaid Management Services Limited, Registered Office: Access House, Cygnet Road, Hampton, Peterborough, PE7 8FJ, England. Registered number: 05429739. Registered VAT number 108215740 - Part of the Mastercard Group of Companies.
Cash Passport is issued by Wirecard Card Solutions Limited, pursuant to license by Mastercard® International. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.